MGT-337 Supervision & Leadership

W4 Assignment – Managing Conflict and Stress

This assignment has two separate parts:

Part I:

Answer the three DQ’s in 50 words or more:

What types of job-related stress have you personally experienced or witnessed? How did you manage or help manage it to an effective resolution?

Part II:

Read the following scenario:

As the manager of a department, you have noticed a lot of tension and arguments between your employees. The disagreements have been about work and personal issues.

Julie has been a model employee for more than a year. In the past month, she has been late to work six times. You have noticed her checking her cell phone for messages very frequently, and she has been visiting non-work-related websites on her computer.

Coping with work conflicts such as these has created an increased amount of stress in your life.

Write a paper of approximately 750 words that answers the following questions:

** COMPLETE ASSIGNMENT DETAILS ATTACHED ** ** PLEASE FOLLOW INSTRUCTIONS **

 

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• From this week’s video, examine the belief that green programs create economic value while being socially responsible and sustaining the environment.Determine whether you agree or disagree with this statement. Support your position with one example.
• Some supermarkets use loyalty programs which enable them to collect data about the shopping patterns of their customers. Suppose that an insurance company wanted to buy this data from the supermarket in order to analyze the behavior of its policyholders. Determine whether or not the insurance company should be allowed to buy the data. Support your position.

 

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Read the following scenario and chart:

As the newly appointed principal of City Middle School, you have just left a meeting with the Assistant Superintendent of Curriculum and Instruction. Her parting words to you were, “We need to improve student passing rates on the state-mandated test.” In the meeting, you saw the passing rates for 2008 to 2010. Later, you are given the 2011 passing rates. The last principal, who was at the campus for 2 years, was not an instructional leader. As the principal, you have been charged with improving passing test rates.

Grades	2008	2009	2010	2011
Total Math Percentiles
6	42	55	48	41
7	52	56	60	53
8	48	72	59	61
Total Writing Percentiles
6	55	69	51	62
7	56	60	59	51
8	46	59	54	50
Total Reading Percentiles
6	51	57	45	41
7	57	42	52	38
8	48	60	54	42

Write a 700- to 1,050-word paper that answers the following questions:

• What would you say to the faculty and staff?
• How would you present the data?
• What steps would you take to involve teachers in the solution?
• What additional data do you need?
• What proactive steps will you take with the media?

 

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Typically, we think of verbal communication as the words that we use to convey messages. The reading for this week helps us see that other things may be communicated through our verbal messages beyond the actual words used. Our choice of words and how they are conveyed can have a tremendous impact on our interactions with others, including clients and colleagues in human services settings. In this first discussion forum for the week, you will review a fictional case study in which you will be asked to provide examples of effective verbal communication techniques in a human services setting.

Read Chapter 4 of The Interpersonal Communication Book and review the summary information found on page 107. Last week we discussed how a cultural framework might shape the meaning or understanding of communication. What other factors may determine the message conveyed through verbal messages? Consider some principles of verbal messages that would be important for working with clients in human services settings. Would these principles also apply to working with colleagues or community members? Think about some guidelines that could help us communicate more effectively with others.

Case Study: You have a new job as a case manager in an assisted living facility for individuals over the age of 65. Part of your job is to help new residents get settled in to the facility, including explaining activities that are available to them. You also try to help new residents become part of the community at the residence. John is a 70-year-old man who has recently moved into your facility. You discover that John has a slight hearing impairment which affects his ability to both communicate as well as participate in group activities, and you must consider this when interacting with him. Up until now, he has only lived in his own home. Using this case as your example, please address the following:

• Discuss two factors that are a part of verbal communication, beyond the actual words themselves that might be important in your first meeting with John.
• Using information found in Table 4.1 (page 94) of your text, provide two or three examples of effective verbal communication techniques that you could use to engage with John within this particular setting. Describe one communication theory that can be applied to your interaction (e.g., how you verbally communicate, how you perceive John’s verbal communication, etc.).
• Describe one communication theory from Week One’s required website reading (i.e., constructivist, attachment, communication accommodation, attribution) that can be applied to your interaction (e.g., how you verbally communicate, how you perceive John’s verbal communication, etc.).
• What do you think may make it more personally difficult for you to communicate effectively with John? Why do you believe this to be the case?

 

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please help I have to do have a presentation due and a justification paper. Hospitality major needs help on assignment I tried but I just don’t understand the assignment and need a good grade in order to stay eligible for next season.

 

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